1. Who we are
ExplainerLabs is an explainer video and motion studio for AI and SaaS companies. In this policy, "ExplainerLabs", "we", "us" and "our" refer to the team operating this website and handling project enquiries.
For privacy questions, contact us at hello@explainerlabs.com.
2. Information we collect
We only collect information that is reasonably needed to respond to enquiries, book calls, run the website, and deliver studio services.
- Contact details: your name, email address, company name, role, website, and any message you send us.
- Project information: product links, goals, budget range, timelines, creative references, and other details you choose to share.
- Booking information: details submitted through Calendly or similar scheduling tools, including meeting time, timezone, and answers to booking questions.
- Technical information: IP address, browser type, device information, pages visited, referring page, and approximate location from server logs or analytics tools.
- Email information: messages you send to us and basic email metadata needed to respond and keep a record of the conversation.
3. How we use information
- To respond to enquiries and requests for a free concept or strategy call.
- To schedule calls, prepare for meetings, and understand your product before the call.
- To create proposals, estimates, concepts, scripts, storyboards, designs, and production assets.
- To operate, secure, debug, and improve the website.
- To keep business records, invoices, contracts, and project communication.
- To send relevant follow-up messages where appropriate. We do not send automated mass marketing from this website without a lawful basis or consent where required.
4. Legal basis for processing
If privacy laws such as the UK GDPR or EU GDPR apply, we rely on one or more of these legal bases:
- Pre-contract or contract: to respond to enquiries, prepare proposals, and deliver agreed services.
- Legitimate interests: to run our business, improve the website, communicate with potential clients, and protect our services.
- Consent: where you opt in to optional communications or cookies that require consent.
- Legal obligation: where we need to keep records for tax, accounting, compliance, or dispute purposes.
5. Who we share information with
We do not sell your personal information. We may share limited information with trusted service providers who help us run the website and business, such as:
- Website hosting and deployment providers.
- Email, calendar, and scheduling providers, including Calendly when you book a call.
- Analytics, security, and performance tools.
- Project management, cloud storage, accounting, legal, or professional service providers where needed.
These providers process information under their own terms and privacy commitments. We only share what is necessary for the relevant purpose.
6. Cookies and analytics
The website may use essential cookies or similar technologies to make the site work, remember basic preferences, measure performance, and understand how visitors use the site. Third-party tools such as Calendly may also set cookies when you interact with embedded booking or external booking pages.
You can control cookies through your browser settings. Blocking some cookies may affect parts of the website or booking flow.
7. How long we keep information
We keep personal information only for as long as reasonably needed for the purposes described in this policy. Enquiry and project records may be kept while a conversation or project is active and for a reasonable period afterwards for business, legal, tax, accounting, and dispute-resolution purposes.
If you ask us to delete information, we will do so where we can, unless we need to keep certain records for legal or legitimate business reasons.
8. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent where processing is based on consent.
To make a request, email hello@explainerlabs.com. We may need to verify your identity before responding.
9. Security and international transfers
We use reasonable technical and organisational measures to protect personal information. No website, email system, or internet transmission is completely secure, so please avoid sending highly sensitive information unless it is necessary and agreed in advance.
Some service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards or provider commitments for international transfers.
10. Children
This website is intended for business users and is not directed at children. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
12. Contact
For any privacy question, request, or concern, contact:
ExplainerLabs
hello@explainerlabs.com